Service 01

Family Medicine

Primary care that follows you across decades, not appointments — with one named clinician who actually knows your file.

  • Appointment length25 min / 45 first
  • Typical waitSame week
  • Care modelNamed care lead
  • Referral neededNone
The overview

Your first point of contact for almost everything

Family medicine is the front door of the practice. Roughly four in five patient questions are resolved here without ever needing a specialist — and when they do, your care lead makes the referral personally.

We keep panels deliberately small. A physician here carries fewer patients than the provincial average, which is the only reliable way to make continuity real rather than aspirational. It means when you call in March about something you mentioned in October, the person reading your chart remembers the conversation.

Continuity isn't a feature we added. It's the reason the clinic is organised the way it is.

Dr. Ilana Weiss — Medical Director

Every visit ends the same way: a written summary of what we discussed, what we decided, and what happens next. You leave with it in your hand or in your portal — never with a vague instruction to "come back if it gets worse."

Family physician talking with a patient during a routine consultation
Nurse practitioner reviewing a chart at the clinic
What's included

Everything covered under family medicine

Annual checkups

A full head-to-toe review once a year, with bloodwork ordered in advance so results are ready when you sit down.

Chronic disease management

Structured follow-up for diabetes, hypertension, asthma and thyroid conditions on a recall schedule we track for you.

Immunisation

Childhood schedules, seasonal vaccines and travel immunisation, all recorded in one shared chart.

Prescription review

Periodic medication reconciliation to catch interactions and retire anything you no longer need.

Mental health assessment

First-line assessment and ongoing support, with warm handover to psychology when that's the right step.

Referral coordination

We make the referral, chase the appointment and read the report back to you when it lands.

Across every age

Care that changes shape as you do

The same physician can follow a family through four decades. What we focus on shifts with each stage.

0 – 12

Children

  • Growth & development checks
  • Vaccination schedule
  • Common childhood illness
13 – 29

Teens & young adults

  • Confidential consultations
  • Mental health screening
  • Sports & travel clearance
30 – 59

Adults

  • Cardiovascular risk review
  • Cancer screening programs
  • Chronic condition control
60 +

Older adults

  • Medication simplification
  • Mobility & falls assessment
  • Memory & cognition checks
Your appointment

What a first visit actually looks like

Forty-five minutes sounds generous until you realise how much of a medical history there is to cover properly. Here's how we spend it.

Book Your First Visit
  1. 0 – 10 min

    History & records review

    We go through the records we requested beforehand, so you're not reciting your own history from memory.

  2. 10 – 25 min

    Examination

    A physical assessment appropriate to your age and concerns, including baseline vitals and bloodwork orders.

  3. 25 – 38 min

    Discussion

    The part most clinics cut. We talk through findings, options and anything you came in worried about.

  4. 38 – 45 min

    Written plan

    Your care lead is confirmed, follow-ups are booked, and the summary is printed or sent to your portal.

Who you'll see

The family medicine team

Nine physicians and four nurse practitioners rotate across our two sites. You'll be matched with one as your named lead.

Dr. Ilana Weiss, family physician and medical director

Dr. Ilana Weiss

Family Physician · Medical Director

Co-founder. Special interest in complex chronic disease and geriatric care.

Dr. Marcus Adeyemi, family physician

Dr. Marcus Adeyemi

Family Physician

Paediatric primary care and adolescent mental health. Speaks English and Yoruba.

Sofia Krail, nurse practitioner

Sofia Krail, NP

Nurse Practitioner

Runs our chronic disease recall clinics and medication review sessions.

Questions

Family medicine, answered

Anything not covered here, our reception team can answer during clinic hours.

Ask Our Team

Yes, intake is open at both sites. We keep panels small, so there are occasional short waitlists for a specific physician — reception will tell you honestly which leads have capacity this month.

That's the intent and it holds for most routine visits. For urgent same-day problems you may see whoever is on shift, but they'll be reading the same chart and your lead is notified afterwards.

Please do — that's why standard slots are 25 minutes. If you have several substantial concerns, mention it when booking and we'll allocate a longer slot rather than rushing you.

Results are reviewed by a clinician before release, then posted to your portal with a plain-language note. Anything abnormal generates a phone call rather than a notification.

Yes. Sign the release at intake and we request them directly. A records transfer fee may apply at the sending clinic's discretion, not ours.