Call 911 / go to ER
- Chest pain or pressure
- Difficulty breathing
- Signs of stroke — face, arm, speech
- Heavy or uncontrolled bleeding
- Loss of consciousness
- Serious head or spinal injury
If this is a life-threatening emergency, call 911 now. Chest pain, difficulty breathing, severe bleeding, stroke symptoms or loss of consciousness need an emergency department, not a walk-in clinic.
Service 05
Urgent Care
For the problems that can't wait for a routine slot but don't belong in an emergency room.
Walk-in hours
Mon – Fri · 8:00 – 20:00
Saturday 9:00 – 16:00
Typical wait
25 – 60 minutes
Triaged by urgency, not arrival order
Appointment
Not required
Just arrive during walk-in hours
Call Before You Come
Advice line: +1 587 555 0142
Choosing correctly
Where should you actually go?
Getting this right saves you hours and keeps emergency capacity for the people who need it. Here's an honest breakdown.
Come to urgent care
- Cuts needing stitches
- Suspected sprain or fracture
- Fever that won't settle
- Ear, throat or urine infections
- Minor burns and wounds
- Rashes appearing suddenly
Book a routine visit
- Prescription renewals
- Ongoing or chronic symptoms
- Annual checkups & screening
- Referral requests
- Sick notes & forms
- Vaccination appointments
On arrival
How triage works here
A nurse practitioner assesses everyone within a few minutes of arriving. That assessment — not the order people walked in — decides who is seen first.
It means someone who arrives after you may be taken through before you. If that happens it's because their assessment flagged something time-critical, and we'd hope you'd want the same consideration.
What to bring
- Health card or photo ID
- A list of current medications
- Allergy details
- For children: immunisation record if handy
-
01
Check in at reception
Give your name and a one-line description of the problem. Under two minutes.
-
02
Nurse triage
Vitals and a brief assessment to establish urgency and whether imaging is likely.
-
03
Clinician assessment
Full examination, with X-ray ordered on the spot if a fracture is suspected.
-
04
Treatment on site
Stitches, dressings, splinting and prescriptions are handled here, not referred on.
-
05
Handover to your physician
Your visit note goes into the shared record so your care lead sees it same day.
What we handle
Treated on site, same visit
Wounds & lacerations
Cleaning, closure with sutures or glue, dressing and tetanus cover where needed.
Sprains & fractures
On-site X-ray, splinting or casting, and orthopaedic referral when the break needs it.
Infections
Throat, ear, chest, skin and urinary infections — with point-of-care testing before antibiotics.
Minor burns
Assessment, cooling, dressing and follow-up scheduling for superficial burns.
Eye irritation
Foreign body removal, conjunctivitis and minor corneal abrasion assessment.
Childhood illness
Fevers, rashes and ear pain, with paediatric dosing and a parent present throughout.
Where to find us
Two walk-in locations
Calgary — Harbourvale
Airdrie — Kestrel Point
Questions
Urgent care, answered
If you're unsure whether to come in, call the advice line first — that's what it's for.
Contact Reception →No. Urgent care is open to anyone during walk-in hours. Registered MediCore patients get one advantage: the clinician can see your full history, which occasionally changes the treatment decision.
Because triage ranks by clinical urgency rather than arrival time. It can be frustrating to watch, and we understand that — but it's the only defensible way to run a walk-in service safely.
Yes, at both sites during imaging hours. A suspected fracture is usually X-rayed, read and splinted within the same visit rather than sending you elsewhere.
If you're a MediCore patient, yes — the note lands in your shared record the same day. If you're registered elsewhere we can send a summary to your family physician with your consent.
The Calgary site runs a reduced Sunday urgent-care service; Airdrie is closed. Sunday hours vary seasonally, so check the current times by phone before travelling.